Smarter Reimbursement Solutions Built for Today’s Workforce

Surency Flex products (HSAs, FSAs, HRAs) deliver powerful technology, dedicated support, and an intuitive member experience, all in one platform. Designed to streamline employer administration and drive high utilization, our solutions help brokers confidently offer flexible spending benefits that stand out.

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WHAT SETS SURENCY APART

Innovative WEX software solution trusted by 60% of Fortune 1000 companies, 90,000 employer groups and 10 million members

One debit card, one mobile app, one online member account for all products

Members have a 90% auto-substantiation rate when using our debit card

OUTSTANDING MEMBER EXPERIENCE

Tap to pay through Apple, Google and Samsung digital wallet
Email alerts and text notifications on claim filing and substantiation needs
Customized member education, including videos, user guides, eligible expense scanner and calculators to help estimate annual spending

SIMPLIFIED EMPLOYER ADMINISTRATION

Easily complete plan setup and renewals with step-by-step design guides
Integrations with hundreds of payroll and ben-admin partners
Manage member accounts and real-time reports in one place

SERVICE AND EXPERIENCE YOU CAN COUNT ON

SATISFACTION

99.8% client retention, 98% broker and employer satisfaction and 98.8% customer satisfaction

(industry customer average: 53.3%)

Dedicated account executives

(average 12 years experience) and industry-leading customer support - no pooled teams or shared email inboxes!

TOP 10%

Our Customer Service team ranks in the top 10% of all call centers nationwide

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