FAQs

For Health Care FSAs, the dollar value on the Card will be the annual amount you elected to contribute to your account during your annual benefits enrollment. It's from that total dollar amount that eligible expenses will be deducted as you use the Card or submit claims.

Dependent Care FSA and HSAs are funded incrementally at each pay period, so it is especially important to be aware of account balances in order to avoid Card declines at the point of service.

For HRAs, the dollar value will depend on employer contribution amount and frequency.

The Benefits Card is delivered activated. No additional steps need to be taken to utilize your Card.

You should call Surency's Customer Service Department to report a lost or stolen Card as soon as you realize it’s missing so Surency can turn off your current Card(s) and issue replacement Card(s). You can also report a lost/stolen Card through the mobile app or online by logging into your Member Account.

As long as you remain enrolled in your current accounts, the Benefits Card will be loaded with your new annual election amount at the start of each plan year or incrementally with each pay period, based on the type of account(s) you have. So don’t throw away your Benefits Card at the end of the year! New Cards will be automatically reissued every three years.

You will receive two Cards free of charge. If you would like additional Cards for other family members, please complete an Additional Benefits Card Request Form. You can also order a replacement Card online by logging into your Member Account.

No. The Benefits Card is a special-purpose Visa^®Card that can only be used for eligible health care/benefits expenses. It cannot be used, for instance, at gas stations or restaurants. There are no monthly bills and no interest.

It works like a Visa® Card, with the value of your account(s) contribution stored on it. When you have eligible expenses at a provider/merchant that accepts Visa Cards and uses an inventory control system, you can use your Card. The amount of eligible purchases will be deducted — automatically — from your account, and the pre-tax dollars will be electronically transferred to the provider/merchant for your immediate payment.

The Benefits Card is a special-purpose Visa® Card that gives you an easy, automatic way to pay for eligible health care/benefit expenses without having to pay out-of-pocket for these expenses. The Card lets you electronically access the pre-tax amounts set aside in your accounts (except Qualified Small Employer Health Reimbursement Arrangement (QSEHRA) accounts).

No. Once you become covered under another group plan your COBRA coverage will end. COBRA is designed to provide “interim” or “gap” coverage until you enroll in a new health plan.

All address changes must be submitted in writing. If you move out of the service area for your health plan, you may be moved to a different health plan with a service area covering your new address.

What dollar amount is on the Benefits Card when it arrives?

How do I activate my Benefits Card?

What if the Benefits Card is lost or stolen?

Do I receive a new Benefits Card each year?

How many Benefits Cards will I receive?

Is the Benefits Card just like other Visa® Cards?

How does the Benefits Card work?

What is a Benefits Card?

If I become covered under another group plan, may I continue my COBRA coverage?

How do I report a change of address?

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