FAQs

Commuter FAQs

How do I manage and view my account?

There are four ways to access your plan details:

  • The easiest option is to use the mobile app. The mobile app is available for download from the Apple App Store or Google Play. On the mobile app you can view your current account balance, file claims and securely contact Surency. Learn more at Surency.com/App.
  • Log in to your online Member Account to view your account details, file claims, and more.
  • Contact Surency Customer Service at 866-818-8805.
  • You can also sign up to receive electronic updates on your plan via email and/or text alerts. Log in to your Member Account, visit the “Statements & Notifications” tab to select your notification preference.

Is my vanpool eligible?

Under Federal law, arrangements where you and other commuters share the cost of renting a van for commuting to work are eligible for tax-free transit benefits. A personal van or other vehicle that you or one of the other commuters owns or operates is not a vanpool. The van must be primarily used for commuting (more than 80% of the miles driven must be for transporting people to and from work) and have a seating capacity of at least six (6) adults, excluding the driver, and must typically be at least half full of commuters.

Transportation in a commuter highway vehicle (vanpool) which is provided "by and for" (on behalf of) the employer is eligible for the Commuter Benefits Program. These types of vanpool arrangements are: employer-owned; employer-leased; employee-owned; employee-leased, and public transit operated.

Surency Login

Choose your Surency account type below to log in and access your account. Reimbursement accounts include FSA, DC FSA, LP FSA, HSA, HRA, Commuter, LSA, QSEHRA, Adoption Assistance, Travel Benefits, Direct Billing and Premium Only Plans.

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