FAQs

What is a Commuter Benefits Plan?

A Commuter Benefits plan is a qualified transportation benefit program authorized by the IRS and provided by your employer. For Pre-Tax Benefit programs administered by Surency, qualified expenses are dictated by the IRS and Surency uses those guidelines in reviewing your claims. Under a Commuter Benefits plan, you may have a transit account, parking account, or both depending on what your employer chooses to offer. Check with your benefits administrator for your specific plan details.

  • Qualified Transit expenses cover public transportation and vanpools carrying six or more adult passengers (excluding the driver). Any type of transit service, publicly or privately owned or operated, including bus, rail, subway, ferry, shuttle bus, and commuter highway vehicles under contract, which provides to the public and/or employees, general or special service on a regular and continuing basis is eligible.
  • Qualified Parking expenses cover parking at or near work, or at or near a place where you take public transportation to work.

How do I manage and view my account?

There are four ways to access your plan details:

  • The easiest option is to use the mobile app. The mobile app is available for download from the Apple App Store or Google Play. On the mobile app you can view your current account balance, file claims and securely contact Surency. Learn more at Surency.com/App.
  • Log in to your online Member Account to view your account details, file claims, and more.
  • Contact Surency Customer Service at 866-818-8805.
  • You can also sign up to receive electronic updates on your plan via email and/or text alerts. Log in to your Member Account, visit the “Statements & Notifications” tab to select your notification preference.

Where can I get a reimbursement request form?

You can find all Dependent Care FSA related forms including a reimbursement form by visiting Surency.com/Forms.

What documentation do I need to keep?

Keep receipts and provider information for your records, this may be required for claim approval or IRS audit.

What happens if I don’t use all of the funds?

Any unused funds at the end of the plan year are forfeited, per IRS rules.

Do I need my provider’s Tax ID or Social Security Number for Dependent Care FSA claims?

Yes. The IRS requires you to report your provider’s information when you file taxes, and it’s often needed when submitting claims.

Can I use my Dependent Care FSA if I’m working from home?

Yes. Expenses are eligible if they allow you (and your spouse, if applicable) to be gainfully employed, even when working remotely.

Can I change my contribution amount mid-year?

Only if you experience a qualifying life event (such as marriage, divorce, or birth of a child). Otherwise, elections are fixed for the plan year.

What is the maximum amount I can contribute to a Dependent Care FSA?

The maximum amount in 2026 that can be contributed to a Dependent Care FSA is $7,500 for a married couple filing taxes jointly or for a single person filing as head of household; or $3,750 for a married couple filing taxes separately.

What is the difference between a Health Care FSA and a Dependent Care FSA?

Dollars from an FSA can only be used for qualified out-of-pocket medical expenses, including deductibles, copays, prescriptions and some over-the-count medications. Dependent Care FSA dollars can only be used for child care services for your dependents who are younger than thirteen years of age or adult dependents who are unable to care for themselves.

Surency Login

Choose your Surency account type below to log in and access your account. Reimbursement accounts include FSA, DC FSA, LP FSA, HSA, HRA, Commuter, LSA, QSEHRA, Adoption Assistance, Travel Benefits, Direct Billing and Premium Only Plans.

Login