FAQs

On top of your vision benefits, Surency Vision members receive 40% off a full pair of additional eyeglasses or 20% off a partial pair (lenses or frames only) at participating in-network providers. You can also receive 20% off non-prescription sunglasses and accessories.

Locate a Surency Vision in-network provider by clicking here. You can also search for a provider by using the Surency Vision mobile app, available through the App Store or Google Play.

It’s easy to check your current eligibility status and view a summary of your plan’s vision benefits online using our secure Member Login. You can also print an ID card, check the status of a claim, or view how your claim paid. Your benefit information is also available by downloading the Surency Vision mobile app through the App Store or Google Play.

No. Your right to the QSEHRA account terminates at the end of the last day of employment. The employer has the discretion of determining how they would like to address what happens when an eligible employee terminates employment such as terminating access at the end of the last day of employment, the last day of the pay period, or at the end of the month.

Death benefits cannot be provided under a QSEHRA. Amounts in the account can only be used for qualified medical expenses. This is because IRC Section 105 provides an exclusion from tax only if amounts are used for qualified medical expenses. Amounts remaining in the account at death may be used to reimburse qualified medical expenses for the family members so long as the employer applies such terms uniformly to all employees.

No. A QSEHRA may not reimburse any qualified medical expenses that are attributable to a deduction allowed in any prior taxable year. Also, a QSEHRA may not reimburse a qualified medical expense that is incurred before the date you became eligible for the QSEHRA.

No. The IRS prohibits paying claims prior to the claim being incurred. You would need to wait until a particular expense has been incurred prior to submitting a claim for reimbursement. The IRS regulations provide that the term “incurred” refers to the date you or your family member is provided with the care that the particular expense comes from. This date could be different from the date you were billed or paid for the expense.

Once the initial claim has been set up, there is a decreased burden of proof for subsequent reimbursements. You will only need to send either a proof of payment or proof that the claims were incurred such as a letter from the insurance company showing the policy still in force, monthly statement, etc.

When requesting a recurring claim, you must submit documentation that contains the following information: completed and signed QSEHRA claim form, date of service or term of the agreement, services rendered, recipient of the services rendered, and cost of service.

There are specific IRS rules for recurring claims, which must be followed in order to take advantage of the QSEHRA benefit. Surency must receive documentation each and every month to process the claim. However, the documentation required is relaxed after the initial set-up of the recurring claim. The claim form also provides additional instructions as to what documentation is acceptable.

How do I save with my Surency Vision benefits?

How do I find a provider in your network?

How can I access my benefits information?

If I terminate employment, can I continue to access my QSEHRA account?

What happens to the assets in my account at death?

Can I use my QSEHRA to pay for qualified medical expenses incurred prior to becoming eligible for the QSEHRA?

Can I get advanced reimbursements for qualified medical expenses they have not incurred yet?

What are examples of documentation needed for subsequent months?

What are examples of initial proof to set up a recurring distribution?

What if I have a monthly recurring expense, such as monthly health insurance premiums?

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