WELCOME!

The information in this section is intended for Koch employees and their covered spouses and/or dependents.

At Surency, we provide you with easy to use and easy to understand tools and information. Learn more about your plan options below.

Member Login

Health Care FSA The Health Care Flexible Spending Account (HC FSA) plan is one of the most common CDH plans. With an HC FSA, you and/or your employer make pre-tax contributions to an account, and the funds can be used for eligible medical expenses, such as contacts, eye glasses, prescriptions and vision and dental check-ups. Click here for assistance in deciding how much to contribute. Learn More

Dependent Care FSA The Dependent Care Flexible Spending Account (DC FSA) is a special type of flexible spending account. The funds in this account may only be used for qualified dependent care expenses, such as child care or adult day care services (for dependent adults). Learn More

There are three ways to submit a claim

Mobile App: Search the Apple App Store or Google Play for Surency Flex.
Member Account: Click here to log in to your account. Then click “File A New Claim”.
Paper Claim Form: Click here to download the Health Care FSA claim form. Click here to download the Dependent Care FSA Form. Fill out the appropriate form and submit it using the information on the form.

Quick Links

Accessing your Funds

Use your Surency Flex Benefits Card on eligible health care products and services.

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Mobile App

Check account balances, file claims and more with the Surency Flex mobile app.

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Eligible Expense List

Download this PDF to view commonly bought eligible medical expenses.

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Member Account

Learn more about accessing your Surency Flex account by downloading this PDF.

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Election Worksheet

Use this fillable PDF to estimate your health care costs.

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Surency Flex Mobile App

Want to check your account balances and submit receipts anywhere, anytime? We have an app for that!

Access the information you need:

Check Health Care Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (DC FSA), Health Reimbursement Arrangement (HRA), Lifestyle Spending Account (LSA), Health Savings Account (HSA), and Commuter Benefits account balances
View account activity
Access FSA Store to buy eligible expenses
Use the Eligible Expense Scanner to see if what you're about to purchase is an eligible expense

Take action:

Submit claims for Health Care FSAs, Dependent Care FSAs, HRAs, LSAs and Commuter Benefits accounts
Snap a photo of receipts within the app to submit with new or existing claims
Add banking information
Request HSA distributions and make HSA contributions
Access account funds to pay yourself back or to pay your doctor
Report a Surency Flex Benefits Card as lost or stolen

To download the mobile app, search the Apple App Store or Google Play for Surency Flex or use the links below.

Troubleshooting

If you exceed the maximum number of failed logins, your account will be locked for security purposes. Contact Surency at 866-818-8805 for assistance or click the “Forgot Password” link within the Member Account.
If you recieve a message about setting up additional security, log in to the Member Account and answer the five security questions.

If you have issues using your Surency Flex mobile app, please contact
Surency’s Customer Service department at 866-818-8805.