Flex Frequently Asked Questions
Find the answers below to the questions most frequently asked by our members. If you are enrolled in a Surency Flex plan, visit the Member Account to learn more about your benefits.
Surency Flex offers four ways to access your plan details:
Contact Surency Flex Customer Service at 866-818-8805.
Surency Flex offers email and text notifications regarding details of your account. To set up these features, log in to your Member Account, visit the “Statements & Notifications” tab and click on “Update Notification Preferences”. Enter your cell phone number and/or email address and choose your alert options. Click “Submit” to save your changes.
Treat your Surency Flex Benefits Card like a credit card. If it’s lost, contact Surency Flex Customer Service immediately at 866-818-8805. Or you can report it lost via your Member Account or the mobile app. Log in and select the “Profile” tab, select “Banking/Cards,” then “Report Lost/Stolen”. Click “Submit” to save your changes. Once you’ve reported your card lost or stolen, Surency Flex will send you a replacement Benefits Card.
Your employer may specify a minimum and/or a maximum contribution amount that you may contribute. During your enrollment period, the minimum and/or maximum contribution amount will be communicated by your employer.
You can only change the amount if you’ve had a qualifying life event during the Plan Year. This includes marriage, divorce, birth or adoption of a child, death of a family member or an employment status change for yourself or your spouse.
Use your Surency Flex Benefits Card like a credit card to pay for eligible expenses at the time of service or write the Benefits Card number on the bill you receive (just like you were paying with a credit card). By providing your card as the initial form of payment, you will automatically use funds in your account and will not need to wait for reimbursement. Please note, you should keep your receipts from any Benefits Card purchases in case we need to see those for verification of the expense.
The entire amount you elected to set aside for the year is available to you on the first day of the Plan Year.
Yes, all eligible expenses are required to be validated. Most expenses paid for with your Surency Flex Benefits Card can be automatically validated without you needing to submit anything. But you should always keep your receipts and other documentation for tax purposes or in case we need to further verify your expenses.
Surency Flex offers four ways to access your plan details:
When you are in a foreign country, you will not be able to use your Surency Flex Benefits Card. However, you can still file a claim for reimbursement if it is for an eligible medical expense. Always remember to keep your documentation and receipts (in US dollars).
You can use money set aside in your FSA on eligible medical expenses, generally those medical expenses not covered by insurance. Eligible medical expenses include diagnosis, treatment and prevention of disease or treatment for any part or function of the body. Cosmetic medical expenses (such as a facelift) and expenses that benefit your general health (such as health club fees) are not eligible. Click here to view a list of eligible medical expenses.
Surency Flex offers three ways to get repaid:
Remember, if you pay for eligible medical expenses with your Surency Flex Benefits Card, you will not need to file a claim.
Your employer may specify an additional amount of time, called a "run-out period," after the last day of the Plan Year to submit claims for services you received during the Plan Year. Check the Surency Flex mobile app or log in to your Member Account to view specific details on your plan.
Your employer may choose to allow a “grace period” or "roll-over amount” for any used funds. It’s best to check your Final Filing Date (last date you can file claims for the Plan Year) on the Surency Flex mobile app or by logging in to your Member Account. Remember, some Health Care FSAs are designated as “use-it-or-lose-it,” meaning you would not be allowed to rollover money left in your account. By checking your Final Filing Date prior to the end of your Plan Year, you can plan accordingly to use the funds if needed so you don’t lose any dollars.
Not with a Health Care FSA. The entire amount you set aside is available to you on the first day of the Plan Year.
No. According to IRS guidelines, an expense is incurred on the date the service is provided, not when you are billed or when you pay for the service.
Yes, your Health Care FSA dollars can be used to reimburse eligible out-of-pocket medical expenses (not covered by insurance or any other plan) incurred by: yourself, your spouse, your dependent children (under age 27 as of the end of the employee's taxable year), and your qualified relatives (as defined in your group’s Plan Document).
If you file a claim for an amount greater than what is in your account, you will still be reimbursed (up to the total amount elected for the plan year). Deductions from your paycheck will continue to be deposited into your FSA to make up the difference. You are allowed to submit claims for reimbursement up to the total amount you set aside for the Plan Year.
You will have an additional amount of time called a “run-out period” after termination to submit claims for reimbursement. However, you will only be reimbursed for services you received while you were employed (unless you continue to contribute to your FSA through COBRA).
Year-End Plan Options
Grace Period/Run-out Period/Rollover Option:
Run-out Period: This is an additional period of time during which you are allowed to file claims for expenses incurred during your previous Plan Year.
Rollover Option (aka Carryover Option): If your plan has a rollover option, at the end of the Plan Year unused funds (up to $500) will rollover into your FSA account for the next Plan Year.
Grace Period: This is the time between the last day of the Plan Year and the Final Date to Incur Claims (final date to use your FSA funds). The grace period gives you a little extra time to use the money from your FSA.
An FSA can offer either the grace period or the carryover option, not both. If your employer changed to the carryover option, be sure enough expenses are incurred within the 12 month Plan Year so that no more than $500 remains in your FSA at the end of each plan year. Amounts over $500 will be forfeited.
Both. The carryover of up to $500 may be used for eligible medical expenses incurred during the prior Plan Year, from which the funds were carried over, or the entire new Plan Year, to which the funds are carried over.
For this purpose, the carryover amount is the amount remaining after medical expenses have been reimbursed at the end of the plan’s run-out period for the Plan Year.
NOTE: A “run-out period” is the time immediately following the end of a Plan Year during which a participant can submit a claim for reimbursement of expenses incurred for eligible expenses during the Plan Year.
The carryover does not count against or otherwise affect the contribution limit applicable to each Plan Year. For example, if a participant carried over the maximum $500, and elected $2,600 in the following Plan Year, $3,100 would be available for use in the following Plan Year. In addition, employer contributions to your FSA are not impacted by either the annual contribution limit or the carryover.
Even if you do not re-enroll, the amount set to carryover may create an automatic enrollment for the following Plan Year. Please contact Surency Flex’s Customer Service department at 866-818-8805 to discuss the specific details of your plan.
No. Although the maximum amount allowed to be carried over in any Plan Year is $500, your plan may allow for a lower amount. Contact Surency Flex’s Customer Service department at 866-818-8805 to discuss the specific details of your plan.
There are a few ways that you could “forfeit” the money in your account:
Dollars from a Health Care FSA can only be used for qualified out-of-pocket medical expenses, including deductibles, copays, prescriptions and some over-the-count medications. Dependent Care FSA dollars can only be used for child care services for your dependents who are younger than thirteen years of age or adult dependents who are unable to care for themselves.
Closing of a Plan Year is something your employer will do. It is a final review of reimbursement accounts for that Plan Year.
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