New User Registration

Surency Flex has added a new user registration feature on’s Member Account. If this is your first time enrolling with Surency Flex or haven't logged into your Member Account, you will now have easy access to create a new username and password from the login page.

If you have already registered for the Member Account during online enrollment or you have participated in a prior Plan Year with Surency, your username and password have not changed. 

To register for your Member Account, visit Select to view as a Member, then select Flex under Login in the top right corner. Once there, select ‘Create your new username and password’ under New User on the right side of the screen.

Use the Surency Flex Member Account to manage your account, submit receipts, request reimbursements and more! Within your Member Account, you can sign up for direct deposit and provide your email address or mobile phone number to receive notifications electronically via email or text.

If you experience any problems logging in to your Member Account, please contact our Customer Service team at: 866-818-8805.