Flex Frequently Asked Questions
Find the answers below to the questions most frequently asked by our members. If you are enrolled in a Surency Flex plan, visit the Member Account to learn more about your benefits.
How do I know how much is in my account?
Surency Flex offers four ways to access your plan details:
- The easiest option is to use the Surency Flex mobile app. The mobile app is available for download from the Apple App Store or Google Play. On the mobile app you can view your current account balance, file claims, purchase FSA-approved items and securely contact Surency Flex.
- Log in to your online Member Account to view your account details, file claims and more.
- Contact Surency Flex Customer Service at 866-818-8805.
- You can also sign up to receive electronic updates on your plan via email and/or text alerts. Log in to your Member Account, visit the “Statements & Notifications" tab to select your notification preference.
Can I use my account in a foreign country?
When you are in a foreign country, you will not be able to use your Surency Flex Benefits Card. However, you can still file a claim for reimbursement if it is for an eligible medical expense. Always remember to keep your documentation and receipts (in US dollars).
How do I access my plan information?
Surency Flex offers four ways to access your plan details:
- The easiest option is to use the Surency Flex mobile app. The mobile app is available for download from the Apple App Store or Google Play. On the mobile app, you can view your current account balance, file claims, purchase FSA-approved items and securely contact Surency Flex.
- Log in to your online Member Account to view your account details, file claims and more.
- Contact Surency Flex Customer Service at 866-818-8805.
- You can also sign up to receive electronic updates on your plan via email and/or text alerts. Log in to your Member Account and visit the “Statements & Notifications” tab to select your notification preference.
What do I do if I’m having issues with my Member Account or the mobile app?
Contact Surency Flex Customer Service at 866-818-8805.
Can I receive statements/notifications by email and/or text?
Surency Flex offers email and text notifications regarding details of your account. To set up these features, log in to your Member Account, visit the “Statements & Notifications” tab and click on “Update Notification Preferences”. Enter your cell phone number and/or email address and choose your alert options. Click “Submit” to save your changes.
I’ve lost my Surency Flex Benefits Card. What should I do?
Treat your Surency Flex Benefits Card like a credit card. If it’s lost, contact Surency Flex Customer Service immediately at 866-818-8805. Or you can report it lost via your Member Account or the mobile app. Log in and select the “Profile” tab, select “Banking/Cards,” then “Report Lost/Stolen”. Click “Submit” to save your changes. Once you’ve reported your card lost or stolen, Surency Flex will send you a replacement Benefits Card.
STILL HAVE QUESTIONS?
Fill out the form and a Surency team member will reach out to help you as soon as possible.