Flex Frequently Asked Questions
Find the answers below to the questions most frequently asked by our members. If you are enrolled in a Surency Flex plan, visit the Member Account to learn more about your benefits.
Surency Flex offers four ways to access your plan details:
Contact Surency Flex Customer Service at 866-818-8805.
Surency Flex offers email and text notifications regarding details of your account. To set up these features, log in to your Member Account, visit the “Statements & Notifications” tab and click on “Update Notification Preferences”. Enter your cell phone number and/or email address and choose your alert options. Click “Submit” to save your changes.
Treat your Surency Flex Benefits Card like a credit card. If it’s lost, contact Surency Flex Customer Service immediately at 866-818-8805. Or you can report it lost via your Member Account or the mobile app. Log in and select the “Profile” tab, select “Banking/Cards,” then “Report Lost/Stolen”. Click “Submit” to save your changes. Once you’ve reported your card lost or stolen, Surency Flex will send you a replacement Benefits Card.
A Commuter Benefits program is a qualified transportation benefit program authorized by the IRS and provided by your employer. For Pre-Tax Benefits programs administered by Surency Flex, eligible expenses are dictated by the IRS, and Surency Flex uses those guidelines in reviewing your claims.
Qualified Transit expenses cover public transportation and vanpools carrying six or more adult passengers (excluding the driver). Any type of transit service, publicly or privately owned or operated, including bus, rail, subway, ferry, shuttle bus, and commuter highway vehicles under contract, which provides to the public and/or employees, general or special service on a regular and continuing basis, is eligible.
Qualified Parking expenses cover parking at or near work or at or near a place where you take public transportation to work.
Under a Commuter Benefits Program, you may have a transit account, parking account, or both depending on what your employer chooses to offer.
You authorize your employer to deduct a pre-tax amount for parking or vanpooling/transit from each paycheck, up to the IRS (monthly) limits.
You can enroll, change or terminate your pre-tax deduction at any time. All changes are effective on checks issued on or after the first of the month following the change or enrollment. Once you are enrolled and have made an election for that particular month, you cannot change that monthly election. Contact Surency Flex’s Customer Service department at 866-818-8805 to discuss the specific details of your plan.
Your employer’s Commuter Benefits Program may allow for any or all of the following (please check with your employer as to which options are provided under your plan):
The following is a partial list of Commuter Benefits expenses that are not eligible:
Under Federal law, arrangements where you and other commuters share the cost of renting a van for commuting to work are eligible for tax-free transit benefits. A personal van or other vehicle that you or one of the other commuters owns or operates is not a vanpool. The van must be primarily used for commuting (more than 80% of the miles driven must be for transporting people to and from work) and have a seating capacity of at least six (6) adults, excluding the driver, and must typically be at least half full of commuters.
Transportation in a commuter highway vehicle (vanpool) which is provided "by and for" (on behalf of) the employer is eligible for the Commuter Benefits Program. These types of vanpool arrangements are: employer-owned; employer-leased; employee-owned; employee-leased, and public transit operated.
You can use pre-tax dollars for parking and for transit by electing each Commuter Benefit separately. The bus fare would count toward the monthly $260 transit limit; the parking fee would count toward the $260 parking limit.
Annual limits are set by the IRS. The following limits are currently in effect for 2019 (indexed annually):
Any monthly costs above these limits cannot be exempt from taxes and cannot be carried over to future months. Although these are the limits set by the IRS, your employer may choose to offer lesser amounts.
Surency Flex offers three ways to get reimbursed.
Remember, if you paid for the transit or parking expenses with your Surency Flex Benefits Card, you will not need to file a claim.
Submit receipts for the month or week and a signed reimbursement claim form to Surency as substantiation of your incurred expense. You can only be reimbursed for services that have already been provided.
Federal Regulations require you to provide a written statement from the service provider that supports your claim if the service provider supplies receipts or other documentation in the ordinary course of its business. If the service provider does not supply receipts or other documentation, check the box indicating that you have attempted to obtain a valid receipt, but the service provider does not supply one. If the service provider normally supplies documentation, such as receipts, you must provide a copy with your claim.
The documentation must contain the following:
Federal Regulations require claims to be filed and substantiated within 180 of incurring the expense. All claims filed after the 180 day window will be denied and funds will be forfeited.
If your employer utilizes a cash reimbursement system, you will have to provide Surency with receipts or some record of your expenses in order to substantiate your claim(s).
If you elect to utilize the Surency Flex Benefits Card at enrollment, you will receive the Card in the mail after your initial enrollment. You can elect a Card during enrollment or by logging in to your Surency Flex Member Account and order a Card. It is essentially a limited use Credit Card. The funds are added to the Card electronically each pay date during the month following the enrollment deadline.
Commuter Benefits are not tied to a benefit year, so the funds will remain in your account until used or within 180 days (filing limit) after the services were provided. However, if your employment ends, any money remaining in your account will be forfeited.
Surency Flex offers four ways to access your plan details:
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