Flex Frequently Asked Questions
Find the answers below to the questions most frequently asked by our employers.
Dollars from a Health Care FSA can only be used for qualified out-of-pocket medical expenses, including deductibles, copays, prescriptions and some over-the-count medications. Dependent Care FSA dollars can only be used for child care services for your dependents who are younger than thirteen years of age or adult dependents who are unable to care for themselves.
Surency Flex offers four ways to access your plan details:
If your provider doesn't accept your Surency Flex Benefits Card for your dependent care expenses, you can submit a claim online using the Surency Flex mobile app or your Member Account to be reimbursed. You could alternatively download this claim form to request reimbursement. Using the claim form, you can set up a recurring reimbursement if your expenses are for the same amount, from the same provider and for the same length of time.
You can use the money in your Dependent Care FSA to pay for day care, babysitting and general purpose day camps for your dependents under the age of 13 while you are at work. You can also use the funds to pay for adult day care services for dependent adults who are unable to care for themselves (if they live with you for at least eight hours per day).