Flex Frequently Asked Questions

Find the answers below to the questions most frequently asked by our employers.

Who can contribute to my HRA?

HRAs are funded solely by your employer. Your employer determines the amount and at what frequency funds will be contributed to your account.

What is the maximum amount my employer can contribute to my HRA?

There is no limit to the amount your employer can contribute, however your employer may set an annual maximum amount that will be contributed to your account.

How do I know how much is in my account?

Surency Flex offers four ways to access your plan details:

  1. The easiest option is to use the Surency Flex mobile app. The mobile app is available for download from the Apple App Store or Google Play. On the mobile app you can view your current account balance, file claims, purchase FSA-approved items and securely contact Surency Flex.
  2. Log in to your online Member Account to view your account details, file claims and more.
  3. Contact Surency Flex Customer Service at 866-818-8805.
  4. You can also sign up to receive electronic updates on your plan via email and/or text alerts. Log in to your Member Account, visit the “Statements & Notifications" tab to select your notification preference.
Can I use my account in a foreign country?

When you are in a foreign country, you will not be able to use your Surency Flex Benefits Card. However, you can still file a claim for reimbursement if it is for an eligible medical expense. Always remember to keep your documentation and receipts (in US dollars).


Fill out the form and a Surency team member will reach out to help you as soon as possible.