Flex Frequently Asked Questions
Find the answers below to the questions most frequently asked by our employers.
A Commuter Benefits program is a qualified transportation benefit program authorized by the IRS and provided by your employer. For Pre-Tax Benefits programs administered by Surency Flex, eligible expenses are dictated by the IRS, and Surency Flex uses those guidelines in reviewing your claims.
Qualified Transit expenses cover public transportation and vanpools carrying six or more adult passengers (excluding the driver). Any type of transit service, publicly or privately owned or operated, including bus, rail, subway, ferry, shuttle bus, and commuter highway vehicles under contract, which provides to the public and/or employees, general or special service on a regular and continuing basis, is eligible.
Qualified Parking expenses cover parking at or near work or at or near a place where you take public transportation to work.
Under a Commuter Benefits Program, you may have a transit account, parking account, or both depending on what your employer chooses to offer.
Your employer’s Commuter Benefits Program may allow for any or all of the following (please check with your employer as to which options are provided under your plan):
The following is a partial list of Commuter Benefits expenses that are not eligible:
Federal Regulations require claims to be filed and substantiated within 180 of incurring the expense. All claims filed after the 180 day window will be denied and funds will be forfeited.
Commuter Benefits are not tied to a benefit year, so the funds will remain in your account until used or within 180 days (filing limit) after the services were provided. However, if your employment ends, any money remaining in your account will be forfeited.
Surency Flex offers four ways to access your plan details: