FAQs

COBRA FAQs

How long after Surency receives my premium is my insurance/health plan notified?

Surency usually reports your payment to your insurance or health plan within 1 week of receiving your payment.

When I send my COBRA premium to Surency, what do you do with it?

Surency collects premiums on behalf of your previous employer. All premiums collected are forwarded to your previous employer just as if you had paid them directly.

Is Surency an insurance carrier or health care plan?

Surency is NOT an insurance or health care plan and cannot answer benefit or claim questions. Questions regarding plan coverage or health claims should be directed to your insurance/health care plan(s).

What is Surency COBRA?

Surency COBRA is a COBRA billing and eligibility reporting company. Surency manages COBRA notices and enrollment and premium collection processes for employers.

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Choose your Surency account type below to log in and access your account. Reimbursement accounts include FSA, DC FSA, LP FSA, HSA, HRA, Commuter, LSA, QSEHRA, Adoption Assistance, Travel Benefits, Direct Billing and Premium Only Plans.

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