What is Surency COBRA?

The Consolidated Omnibus Budget Reconciliation Act (COBRA) provides certain former employees, retirees, spouses, former spouses, and dependent children the right to temporary continuation of health coverage at group rates.

COBRA administration can be a thankless, “necessary evil” that takes focus away from active employees. It is complicated, time consuming, and filled with legal and financial risks. It is a wise choice to outsource these tasks.

Surency COBRA is a boutique administrator providing specialized, “high touch” service to our clients. We welcome complex plans that require client-specific solutions.

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Services Offered

Surency COBRA will provide “turnkey” COBRA administration. This includes the following services:

Dedicated account executive for all client service needs
Image and make available all inbound and outbound documents, payments, notes and emails
Provide and maintain toll-free customer service support
- Record all plan participant’s phone calls
- Field daily phone calls from Primary Qualified Beneficiaries (PQBs), health plans, etc.
- Resolve PQB problems and answer questions in a timely manner, minimizing your involvement
Maintain strict HIPAA compliance in every process
Handle processing and mailing of the following types of notices directly from you (or any other designated source):
- to terminated PQBs
- new-hire notices (upon request)
- to eligible dependents as required or appropriate
- “Failure to Enroll” notices
- enrollment confirmation, payment coupons, and remittance envelopes
- late notices halfway through the grace period
- termination notices when COBRA coverage ends
- HIPAA coverage certificates when COBRA coverage ends
Monitor and track time limit for elections and initial payments
Post and deposit all premium payments
Manage insufficient funds collection process
Provide eligibility reporting to health plan claim payers. Reporting may be electronic or hard copy on a weekly or monthly basis.
“Instant Updates” to claim payer eligibility system when requested by COBRA participant who has paid in a timely manner. Updates will be input via direct internet connection or requested by phone, fax or email.
Open Enrollment rate reset, processing and mailing as requested
Client web access to all activity and reports
Participant web access to payment history with online payment capability (convenience fee applied to online payments)